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Shipping Policy

📦 Shipping Policy — Ray Ray’s Organics

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At Ray Ray’s Organics, every product is handcrafted in small batches with care, purity, and purpose. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

  • Orders are processed within 1–2 business days.

  • Processing may take an additional day during high‑volume periods.

  • We do not ship on weekends or holidays.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected method.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–3 business days

  • International Shipping: 7–21 business days (varies by country)

Delivery times are estimates provided by carriers and may vary.

3. International Shipping

We ship worldwide.
Please note:

  • Customs fees, duties, and taxes are the customer’s responsibility.

  • Customs processing times vary by country.

  • Some countries may restrict certain ingredients; please check local regulations.

4. Local Delivery & Pickup (If Offered)

For customers in the Amarillo, TX area:

  • Local delivery may be available within a set radius.

  • Local pickup may be available by appointment.

If active, these options will appear at checkout.

5. Handling & Packaging

A small handling fee may apply to cover:

  • Packaging materials

  • Protective insulation

  • Fulfillment time

All products are packaged carefully to ensure safe delivery.

6. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
Tracking may take up to 24 hours to update.

7. Lost, Delayed, or Damaged Packages

If your package is:

  • Lost

  • Marked delivered but not received

  • Damaged

Contact us within 48 hours with your order number and photos (if applicable).
We will work with you and the carrier to find a solution.

8. Incorrect Address

Customers are responsible for entering the correct shipping address.
If an order is returned due to an incorrect address, additional shipping fees may apply.

9. Contact Us

For shipping questions, email us at:
📧 mdzberry@rayraysorgainicsllc.com

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